Where can the orders be shipped to?
We only offer service to the United States at this time. Since international shipping has been severely constrained due to the Covid-19 outbreak, we have decided to temporarily discontinue our international service to preserve the integrity of our service as a whole.
How long will it take to deliver my package?
Our store's order processing time ranges from 1 to 2 business days. Our order cut-off time is 5:00 PM (CST), Monday through Friday. Orders purchased after 5:00 PM (CST) on Friday will be processed and shipped in the following business days (postponed for holidays).
Suppose the order processing time is longer than 10 business days without special notes. In that case, we have two processing options; one is to refund directly without shipping, and the other is to arrange a shipment as soon as possible and offer a $5 coupon as compensation.
We currently provide Standard Delivery for all orders. product transit time is 4 - 10 working days; for Express Delivery, it will be 3 - 6 days
Who will pay for shipping?
We support USPS First-Class Delivery and provide Free Shipping for all orders.
Who will be responsible for sales tax？
Tax is FREE too.
How do I track my order?
If you have already created a login with us, you can track your order by logging in directly to your account and visiting the order status page.
Once your payment has been approved, you will receive an order confirmation email. Once your order has been shipped, you will receive a second email (which may take up to 48 hours) with your tracking number and a link to track your shipment.
What if I don't receive the products for a long time?
Please first confirm whether your receiving information is filled in correctly. If the receiving information is incorrect, please be responsible for it yourself. If the receiving information is correct and you still have not received the product more than 60 natural days after shipping, you can choose to get a refund or have the product reshipped.
What if the products are lost in transit?
We are not responsible for the products lost in transit, but we can help you support the logistics company. You can first tell us the problem you encountered by phone at +(1)(517) 203-6182 or email support@underplaystore.com. We will arrange for our staff to inquire and solve the problem for you