Return requests
For underplaystore.com, customers' satisfaction is always our top priority. Therefore, if you are not satisfied with the products received, please get in touch with us within 30 days from the delivery date to request a return.
Note: Refunds only apply to new hoodies with original tags. If the products have been worn without hang tags, we will not accept your return requests.
If you have a refund, please pay attention: after your refund application is approved, the payment amount will be returned to your payment account in the same way. Due to different payment methods, the refund processing time will also differ, generally between 1 and 2 business days. If it is overdue, please get in touch with us via email at support@underplaystore.com.
Order cancellations
Generally, cancellation is supported within 30 minutes of placing an order, but not after 30 minutes because the order has been processed, and the package can not be retrieved. We will process your order cancellation request for you within 24 business hours.
If you fail to cancel the order after 30 minutes and do not wanna keep it, you can return it to our return address after receiving it.
Return instructions
Once receiving the products, please check whether they have quality problems and whether they meet your wishes.
If it is our reason (e.g., the products are damaged, defective, etc.), we may ask you to show the unpacking video, product details, pictures, etc., when you support us by email. So please keep them properly until the whole return and exchange process finishes. After confirming, we will reship the products to you within 1 to 2 business days for free or refund you directly.
Suppose you are not satisfied with the products after receiving them. In that case, we can accept your return requests for the products in new condition with the original package. We will not charge a restocking fee, but you need to bear the return cost.
Note
If the returned product has issues different from the return request after we receive and confirm, we will reject your return request and return the product to you. You will be responsible for the shipping cost.
Our return address is 3280 S Waverly Rd Suite B, Lansing, MI 48911, United States. Please note that all products that need to be returned or exchanged must be communicated with underplaystore.com in advance; otherwise, underplaystore.com will not be processed.